Thank you for choosing our florist services for your special occasion or everyday needs. We take great pride in providing high-quality products and exceptional service to each and every one of our customers. To ensure that you have a pleasant and stress-free experience with us, we would like to explain our policies below.

1. Order Processing

We accept online orders through our website and over the telephone during our business hours. We request that you place your order at least 24 hours prior to the date of delivery or pickup to ensure we have enough time to prepare your floral arrangement. In case you need same-day delivery, please call us directly to see if such an option is available.

2. Substitutions

Due to seasonal availability and the nature of our business, we may need to substitute some of the flowers or colors in your arrangement. We will do our best to keep the design and feel of your order as close to the original as possible. If we do need to make a substitution, we will notify you beforehand.

3. Cancellations

If you need to cancel your order, please contact us as soon as possible. You may be eligible for a full or partial refund depending on the timing of your cancellation. For orders canceled less than 24 hours before the scheduled pickup or delivery, we may not be able to offer a refund.

4. Delivery

We offer delivery to most locations within our service area. Our delivery fees vary depending on the distance and time of day of the delivery. We guarantee delivery within the requested time frame but do not guarantee specific delivery times (except for funerals). Please provide accurate delivery information, including the recipient’s name, address, and phone number. In case we are unable to deliver the order due to incorrect information provided to us, we will not be held responsible for the failed delivery or any additional delivery attempts.

5. Payment

We accept payment through most major credit cards (Visa, Mastercard, American Express, and Discover). We do not accept checks or cash for online orders. Payment must be received before the order is delivered or picked up.

We hope that this information helps you better understand our policies as a florist. If you have any questions or concerns, please do not hesitate to reach out to us. We appreciate your business and look forward to making your special occasion even more beautiful.